Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at mail.kauffeld@gmail.com. Please note that returns will need to be sent to the following address:
Gallery Kauffeld, Deken Creemersstraat 57, Horst, Limburg, 5961 JN, Netherlands

You, as the customer, are responsible for the return shipment and costs.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not The Netherlands, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@gallerykauffeld.com.


Original paintings
Purchased original paintings are not returnable and therefore a refund will not apply.


Giftcard
Gift cards are non-refundable and cannot be exchanged for cash.


Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@gallerykauffeld.com.